TERMS AND CONDITIONS
1 Definitions, interpretation and general
1.1 In these Terms and Conditions, the following definitions apply:
Company means RFRM.
Member means any person who has completed and submitted to the Company a
Registration Form, and whose registration has been accepted by the Company
GloFox app means the mobile application provided by GloFox. through which Studio
sessions can be booked and Members may register
Privacy Policy means the privacy policy of the Company from time to time available on
the Website
Registration Form means a registration form to register with the Company (obtained via
the Website or the GloFox app)
Terms and Conditions means these terms and conditions
User means any person aged 16 or over who uses the Website and/or the GloFox app
Website means the website of the Company at www.rfrm.co.uk, including any sub-
domains of such website
1.2 References in these Terms and Conditions to the singular will include the plural and
vice versa and references to the masculine gender will include the feminine gender and
vice versa.
1.3 These Terms and Conditions together with the Privacy Policy constitute the entire
agreement between the Company and the User and/or Member in relation to the use of
the Studio and/or Website.
1.4 Any Member or User using the GloFox app will be bound by any terms and
conditions relating to the GloFox App from time to time and should have due regard to
such terms and conditions.
1.5 The Company reserves the right to amend, vary and/or revoke these Terms and
Conditions from time to time as it considers necessary or desirable. Any such changes
will be notified to Members and will be binding upon Members.
1.6 If any provision of these Terms and Conditions is determined by any court or other
competent authority to be unlawful and/or unenforceable, all other provisions will
continue in full force and effect.
1.7 The Company may assign the benefit of the Registration Process and/or the
membership of any Member to a third party at any time without notice to the relevant
Member.
1.8 By providing an email address to the Company, a Member and/or User consents to
receiving email communications from the Company, including notices pursuant to the
Terms and Conditions. The relevant Member and/or User also accepts the risk that
email may not always be a secure and confidential means of communication. The
Company will not be liable for any loss or damage suffered as a result of
communicating with a Member and/or User by email.1.9 A person who is not a party to the Registration Process has no rights under the
Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of these
Terms and Conditions or of the Registration Process.
1.10 These Terms and Conditions (including any non-contractual obligations arising in
connection with them) will be governed by the laws of England and Wales and are
subject to the exclusive jurisdiction of the English courts.
2 Membership
2.1 In order to become a Member, a person must complete and submit to the Company
a Registration Form, and such form must be accepted by the Company (Registration
Process).
2.2 Any person completing and submitting a Registration Form agrees to these Terms
and Conditions, a copy of which is provided alongside the Registration Form.
2.3 The Company reserves the right to refuse, in its absolute discretion, the registration
of any person as a Member.
2.4 If any Member brings a guest to the Studio to participate in a session, that guest
must, before being permitted to participate in the relevant session, become a Member
in accordance with and subject to these Terms and Conditions.
2.5 All Members must be aged 16 or over, however any Member aged 16 or 17 is only
permitted to become a Member subject to them providing express written consent from
a parent or legal guardian and such Members will only be permitted to attend the Studio
to participate in sessions provided that:
(a) they are accompanied by a parent or legal guardian; and
(b) it is believed, by the Company in its sole discretion, that participating in the relevant
session is of genuine benefit to them.
2.6 Children under the age of 16 may be permitted to attend private sessions when
accompanied by a parent or legal guardian, but this remains at the Company's absolute
discretion.
2.7 Members must give notice to the Company of any change of address. In the absence
of such notice, all communications will be assumed to have been received by the
Member within five days of mailing to the last address notified to the Company.
3 Payment terms
3.1 Prices of sessions and gift certificates will be determined by the Company from time
to time and details will be available from the Studio and on the Website and the GloFox
app.
3.2 A Member may not attend any session at the Studio without first booking and paying
for the relevant session.
3.3 Payments for sessions and gift certificates in any amount are non-refundable unless
expressly stated otherwise.
3.4 No person may use a gift certificate without first becoming a Member.
4 Bookings and cancellations
4.1 A Member may only book or reschedule sessions for themselves, with any suchbooking or rescheduling being done via the booking facility on the Website or the GloFox
app. In the event that a Member has any issue with internet access, Studio staff may be
able to assist with this at the Studio.
4.2 A Member will be charged for any session cancelled or rescheduled by them which
is not done via the Website or the GloFox app:
(a) at least 24 hours prior to the booked time in the case of group sessions; or
(b) at least 24 hours prior to the booked time in the case of personal training sessions or
workshops.
4.3 Sessions are booked on a first-come first-served basis. A Member may use the
waiting list facility on the Website or the GloFox App in the event that their first choice
session is unavailable. If a Member joins the waiting list for a particular session and
becomes automatically enrolled, their booking will be subject to these Terms and
Conditions in the usual way.
4.4 Sessions are valid for a period of two months from and including the date of
purchase.
4.5 Sessions are non-refundable.
5 Studio opening times
Session times may vary from time to time. Up to date times will be published at the
Studio and on the Website and the GloFox App.
6 Facilities
6.1 The Company reserves the right, in its absolute discretion, to refuse entry to the
Studio.
6.2 Members are entitled to use the Studio’s facilities provided always that the Studio
may at any time withdraw all or part of its facilities for any period or periods for safety or
hygiene reasons or in connection with any cleaning, repair, alteration or maintenance
work, or for any other reason beyond the control of the Company. Where practicable,
prior notice will be given of any closure of all or part of the Studio's facilities.
6.3 Children over the age of seven may not enter changing rooms or other areas
reserved for the opposite sex, regardless of whether or not they are accompanied by an
adult.
6.4 Members are permitted to use any property of the Company (including towels,
toiletries, etc.) which is provided as a courtesy to Members, only when attending
sessions at the Studio. The removal from the Studio of any property belonging to the
Company may result in termination of the Member’s membership and potential legal
action.
7 Health and fitness
7.1 In becoming a Member and continuing to attend sessions, Members confirm that
they have no health problems which may affect their ability to participate in any session
at the Studio (including, without limitation: cardiac irregularities; spinal, bone, joint,
tendon or ligament injuries; spells of dizziness; asthma or other breathing difficulties;
diabetes; epilepsy; or any allergy). Members should make any such health conditionsknown to Studio staff, who can then assess that Member's ability to participate and
make any adjustments if necessary.
7.2 It is a Member’s sole responsibility to notify Studio staff before attending any
session of any circumstances affecting their health which may be exacerbated through
continued use of the Studio and/or which may have arisen or worsened since any
previous session at the Studio (if any).
7.3 Members are advised not to undertake strenuous physical activity without first
seeking medical advice if they have concerns over their physical condition and
wellbeing. Members with low/high blood pressure and/or cardiac irregularities should
not attend any session. If a Member is in any doubt in relation to their physical condition
or wellbeing, they should consult their doctor.
7.4 Any Member who is pregnant may, provided that consent from their doctor has been
provided to the Company, attend sessions until the end of their second trimester only.
After their second trimester, a Member will only be able to participate in personal
training sessions. However, notwithstanding this, the Studio may from time to time offer
pre-natal and/or post-natal sessions, but these will be offered on a more specialised
basis.
7.5 The Company reserves the right to refuse, in its absolute discretion, access to any
Member if it considers that the health or wellbeing of such Member may be endangered
by the use of Studio facilities.
7.6 Any Member that suffers an accident or injury at the Studio must immediately report
such accident or injury, and the circumstances in which it occurred, to Studio staff.
8 Physical adjustments
8.1 From time to time during any session, Studio staff may physically adjust a Member's
form and posture. If any Member does not wish to receive such physical adjustments,
they should inform Studio staff at the beginning of each session.
8.2 If a Member does wish to receive such physical adjustments, it is the Member's
responsibility to inform Studio staff when an adjustment has gone as far as is necessary
or desired at the time.
9 Safety and hygiene
9.1 Smoking is strictly prohibited in the Studio.
9.2 Members must use the main entrance to the Studio when entering or leaving the
Studio. Fire exits, which are clearly marked, exist in the interests of safety and Members
must not block or in any way interfere with fire exits for any reason. In the event of a fire,
Members are asked to make their way to the nearest available exit.
9.3 In the interests of safety and hygiene, no crockery, glass or food are permitted in the
changing rooms or in the Studio. Only water will be permitted in the Studio.
9.4 Other than with the exception of guide dogs, no pets are permitted in the Studio
training spaces or changing areas and remain at the absolute discretion of the
Company.
10 Dress10.1 Members should attend sessions wearing a form of dress appropriate to practising
the activity being offered in the relevant session. The Company recommends that
Members wear stretch pants or shorts and a t-shirt or sports top.
10.2 Members must attend sessions in Pilates socks
11 Member behaviour
11.1 The Company reserves the right to expel from the Studio, suspend for a specific
period, or refuse to renew the membership of, any Member where, in the Company’s
opinion:
(a) such Member's conduct may in any way harm the Studio or the business carried on
at the Studio;
(b) such Member has breached these Terms and Conditions; or
(c) such expulsion or suspension is otherwise in the interests of the other Members.
11.2 Any Member so expelled or suspended pursuant to paragraph 11.1 will forthwith
cease to be a Member and will not be entitled to any refund for any period during which
their membership has ceased or has been suspended.
11.3 Members must not attend any session whilst under the influence of alcohol or
drugs and entry will be refused in such circumstances. However, in the event that a
Member does attend a session whilst under the influence of alcohol or drugs, such
attendance is entirely at their own risk.
11.4 All Members must follow the instructions of Studio staff at all times.
11.5 Members are not permitted to use any of the Studio’s equipment unsupervised
and/or outside of designated sessions.
11.6 No photos or videos are permitted to be taken of the Studio, the Studio's staff or
other Members without their prior consent.
11.7 Members must keep mobile phone and smart watch use to an absolute minimum
and any phone or smart watch brought to a session must remain on silent throughout
and must not in any way disturb the session.
12 Personal belongings
Personal belongings are brought to the Studio entirely at the Member’s own risk and the
Company accepts no liability for any loss or damage whatsoever to any such items.
13 Limitation of liability
13.1 The Company accepts no responsibility whatsoever for any particular session,
instructor or item of equipment being unavailable at any given time. The Company
reserves the right, without notice and in its absolute discretion, to make alterations to
sessions, instructors and/or equipment, as well as to any other facilities made available
to Members. The Company will, to the maximum extent permitted by law, not be liable
for any loss resulting from such alterations.
13.2 A Member must ensure that they are capable of performing the exercises that
comprise any programme or session which they follow or attend. Members accept that
there is a risk of injury from performing exercises and using specialist equipment and
Members with any concerns should consult their doctor prior to beginning any session.Advice provided by Studio staff will, under no circumstances, constitute medical advice
and is not a substitute for advice provided by a qualified medical professional.
13.3 The Company accepts no liability for loss or damage to property or for injury to any
person in or outside the Studio, except where liability for any such loss, damage or
injury is by law incapable of exclusion.
13.4 In consideration of their use of the Studio's facilities and equipment and their
participation in sessions offered by the Company, each Member hereby waives and
releases the Company from any and all responsibility or liability for loss, damage or
injury resulting from their participation in any session offered by the Company or from
their use of the Studio's facilities, save in respect of death or personal injury caused by
the negligent act or omission of the Company.
13.5 To the maximum extent permitted by law, and save where expressly provided
otherwise in these Terms and Conditions, the Company accepts no liability to any
Member or User in respect of:
(a) any losses arising out of any event or events beyond its reasonable control;
(b) any business losses, including without limitation, loss of or damage to profits,
income, revenue, use, production, anticipated savings, business, contracts,
commercial opportunities or goodwill;
(c) any loss or corruption of any data, database or software;
(d) any special, indirect or consequential loss or damages; and
(e) any liabilities arising under these Terms and Conditions or relating to the subject
matter of these Terms and Conditions, including liabilities arising in contract, tort
(including negligence) and for breach of statutory duty.
14 Website use
14.1 In using the Website and/or the GloFox App, the User accepts these Terms and
Conditions in full.
14.2 The User must not use the Website and/or the GloFox App in any way, or take any
action, which causes or could cause damage to the Website and/or the GloFox App or
which might impair the performance, availability and/or accessibility of the Website
and/or the GloFox App.
14.3 All content on the Website, including but not limited to text, graphics, logos, icons,
images, sound, video clips, data compilations, page layouts, underlying code and
software, is the property of the Company or other relevant third parties. In continuing to
use the Website, the User acknowledges that such material is protected by applicable
English and international intellectual property law.
14.4 The User is not entitled, in any way whatsoever, to reproduce, copy, distribute,
store or re-use material from the Website without prior written consent from the
Company.
14.5 The Website may include links to third party websites in order to provide Users or
Members with useful information. The Company will not be responsible or in any way
liable for the content of such websites and pages or for anything provided by any thirdparty’s website.
14.6 The Company does not warrant or represent the completeness or accuracy of the
information published on the Website and/or the GloFox App or that the material on the
Website and/or the GloFox App is up to date, and the Company shall be in no way liable
for any incomplete, inaccurate or out of date information or material provided on the
Website and/or the GloFox App.
14.7 The Company reserves the right to alter or discontinue any or all of the Website
and/or any information under its control on the GloFox App at any time in its sole
discretion without notice or explanation. The User will not be entitled to any
compensation or other payment upon the alteration or discontinuance of the Website
and/or such information on the GloFox App.
